Thrifty Storage

In early November, I called frantic because I was in the VA hospital and had been for almost a month for service connected disabilities. I just needed a third month to pay it all up and be current (which I did the next month) The manager told me that she could see that the caller ID even clearly said where I was calling from, but that if she didn't receive the money by the 5th of the month, then she would auction off all of my stuff and close my account. I found a way, and made it happen. When I moved in early March, I even used Uhaul through Thrifty Storage, but discovered upon arriving to my unit, that I had not paid the month before. I went back to pay, and the manager was gone, and the lady that was there didn't know how to take the payment the way I wanted it to be taken. (I wanted it partial, because I was getting hit with a lot of fees moving, and I didn't want to overspend.) She opened my unit (which had a giant lake in front of it) with the agreement that I would pay it when I brought the truck back that afternoon at 4:30. Around 3:30, I got a call from the manager yelling at me on the phone that she wanted her money. I had a washer and dryer and a couple of recliners in the unit that if auctioned, would cover the cost of the unit for those two months, and I was just tired of dealing with her. Now a month later, she's emailing me and harassing my contacts like a bill collector and asking for $373.00. (The unit is $93.00 a month and it's been a little over 3) I went by your policy and gave you my stuff after two months.

Mgmt raises prices without prior notice and refuses to offer trash disposal. Parking lot is full of potholes which fill with red mud water that splashes on your vehicle in addition to the soggy, muddy, parking areas. Flooding is a serious issue! We personally had our 10x20 flood and a storm ripped most of the roof off as well. No climate control and open rafters allow pests access inside your locked door, it would be wise to keep looking, sadly the Mgmt used the recent hurricane to raise prices without notice on us and we had a unit there since 2012. Cleared out and vacated, RENTERS BEWARE!

Excellent customer service. Very clean and safe facility. Having the option of paying online was a breeze. I would highly recommend this facility.